Triumph's Capacity Intelligence tab provides the tools you need to approach capacity strategically. Without a good way to quickly identify trustworthy carriers and network expansion opportunities, brokers often find themselves relying on blind sourcing, tribal knowledge, and guesswork. This makes it hard to build and track an effective sourcing workflow, which in turn leads to wasted time, missed opportunities, fragmented carrier relationships, and customer service predicaments.

Capacity Intelligence solves this problem by leveraging verified carrier data from the Triumph network and contextualizing it for brokers. It identifies high-value lanes, surfaces the right carriers for each job, provides service scores for each carrier, and allows managers to assign and track bids, allowing you to:

Capacity Intelligence is not a load coverage tool. It is a strategic carrier intelligence and network optimization product to help brokers find high-value lanes, source capacity effectively, and build durable carrier relationships.

You can still view and manage your bids as always on the Bids tab under Capacity.

To activate Capacity Intelligence, talk to your Customer Success Manager or schedule a demo with our sales department.

The Bids tab functionality hasn't changed. The Lanes tab is new for Capacity Intelligence. It scores and ranks lanes on opportunity, savings, and performance upside. The data for these rankings come from your brokerage's history and from the Triumph Network.

The top part of the Lanes tab shows how your rates stack up against the market. The bottom part shows you where to focus on improving your capacity relationships.

Analytics Tools

The top line of the Lanes tab shows your loads per carrier and your savings with and without dedicated capacity.

The Lanes tab also includes a heat map for locating high-value lanes and a line graph of your loads per carrier over time.

This is the meat of it - here you can see what you're paying for capacity compared to the market by carrier, along with performance stats. The Lanes summary surfaces lanes where you're paying above market and can benefit from building a relationship with a particular carrier.

To assign a lane to a rep for review, click the corresponding three-dot menu and select Assign to user or Reach out to carriers. When the lane has been reviewed and the carriers contacted, the rep can use this menu to change the status to Lane Reviewed.

To see details for carriers in your network for a particular lane, click on the lane in the Lanes summary. This brings up a window with carrier stats.

To contact a carrier from the list, click the corresponding three-dot menu. From here, you can request a carrier bid or change the status of the lane.

All of the data that you see in Capacity Intelligence has been anonymized and aggregated at the KMA to KMA level. You will never see another broker's name or carrier relationships in Capacity Intelligence, and they will never see yours.

We take your privacy and your proprietary relationships seriously. Every carrier you see in Capacity Intelligence works with a minimum of five brokers across the Triumph Network, and no single broker-carrier relationship makes up more than 50% of any one carrier's volume on a single lane. If more than 50% of our data on one carrier comes from a single broker, we deem that relationship proprietary and sensitive, and we do not include data related to it in Triumph Capacity.